Organisational Design and Performance

Supporting public purpose organisations with Cube’s organisational design and performance practice

Focusing on what matters

We help public purpose organisations rise to challenges and improve their performance.

Whether we’re designing new operating models, reimagining an organisation’s structure, or identifying improvements to business processes and operational performance, we help clients connect to purpose, deliver on their mission, improve accountability and manageability, and increase engagement and collaboration.

Our approach is engagement-led and built on a deep understanding of the contemporary challenges teams and leaders face. We bring fresh thinking and emotional intelligence to the table, take the time to understand what good looks like, and focus on building enduring organisational capability.

Pragmatic support

Clients value the balanced and informed approach our team brings, as well as the emotional intelligence that brings out their team’s best. This means an appreciation of interests, robust testing of ideas, and a willingness to facilitate challenging conversations.

While every engagement is different, our approach to organisational development and performance rests on four things: outside-in thinking, perceptive engagement, informed design, and a planned, people-focused approach to change.

A systematic approach

Starting with strategy

Great operating models translate business strategy into action on the ground. Good organisational design makes collaboration impact easier and underwrites engagement and impact.

We take an ‘outside-in’ approach that considers your vision, mission and public value proposition as well as external and internal drivers and priorities.

Clarity on your unique mix of functions, services and end users makes for a design process that’s grounded in outcomes and users’ needs.

Perceptive engagement and great design

While priorities and our engagement methodology will vary depending on what challenges you’re facing, our work typically focuses on organisational structure, governance, culture and leadership, people and capability, systems and processes, and partners and co-producers.

Everything required to translate a strategy into action, tailored to your unique authorising, strategic and operating environment.

A planned approach to change, from day one

Strong engagement throughout the process adds up to strong design and change management that sticks.

A planned, people-focused approach to change provides your people with a common language for talking about change and empowers leaders at all levels to bring about new ways of working.

Talk to us

Andrew Campbell

Andrew Belton

Chris Porter

Informed, perceptive and practical support

Projects we’re called upon to deliver

Operating models

‘Light-touch’ diagnostic reviews
Operating model blueprints
Public value chain mapping
Multi-agency / system-level operating models
Comprehensive reviews and ‘future ready’ target-state operating model design and development
Change and implementation planning

Organisational design

Organisational structure reviews of roles, teams, branches, divisions, departments and agencies
Mapping accountabilities and responsibilities across roles, teams, functions and agencies
‘Human-centred’ organisational redesign
Design, implementation and refinement of machinery of government changes

Functional reviews and performance

Efficiency, effectiveness and capability reviews
Design and implementation support for new organisational functions (standing them up from scratch, or transitioning and embedding functions from other agencies)
Continuous operational performance review and improvement

Process redesign

User experience and customer journey mapping research
Efficiency reviews (e.g. targeting waste, double-handling, over-servicing or ineffective touch-points)
‘Current state’ business process mapping, documentation, and analysis
‘Target state’ process design and optimisation

Workforce and organisational capability

General, technical/specialist and leadership capability frameworks
Capability reform and operational efficiency

Workforce analysis, capability assessment, and workforce planning
Resourcing strategies and allocation

Leadership

Psychometric profiling and team development (e.g. Team Management System profiling tools)
DiSC and TriMetrix HD profiling
Executive coaching

Some of our organisational design and performance projects

Sustainable, future-ready operating models for new and fast-growing regulators
Organisational development and operating model reviews for emergency services organisations
Organisational design and operating model reviews for large not-for-profit community sector organisations
Regional management arrangements for geographically-dispersed service delivery organisations
Organisational design for public sector integrity bodies
Reviews of functions and capabilities for member organisations and government departments
Leadership capability frameworks for courts and tribunals
Process reviews and redesigns for government departments and public agencies
Supporting regional health services to merge their clinical and corporate services

Cube Group helped us do a forward-thinking piece of work about what our business was going to look like in 12, 18, 36 months’ time. Through that process, amongst other things, we're able to start to get a focused idea of what services might look like into the future. That was a really valuable input for me and my leadership team, to be able to help set us on the course of making some of these decisions. 

I had the opportunity of dealing with Cube for ten months on a business process improvement project. Their dynamism, responsiveness, and professionalism stood out throughout the engagement. Their ability to produce concise quality documents, engage effectively with staff, and deliver a comprehensive final report showcased their expertise. It was a valuable collaboration that will assist in improving our workplace processes in the long term.