Focussing on what matters
We help public purpose organisations rise to challenges and improve their performance.
Whether we’re designing a new operating model, reimagining an organisation’s design, or identifying improvements to processes and functions, we help clients connect to purpose, deliver on their mission, improve accountability and ‘manageability’, and increase engagement and connection.
Our approach is engagement-led and built on a deep understanding of the contemporary challenges teams and leaders face. We bring fresh thinking and emotional intelligence to the table, take the time to understand what good looks like, and focus on building enduring capability.
Pragmatic support
Clients value the balanced and informed approach our team brings, as well as the EQ that brings out their team’s best. This means an appreciation of interests, robust testing of ideas, and a willingness to facilitate challenging conversations.
While every engagement is different, our approach to organisational development and performance rests on four things: outside-in thinking, perceptive engagement, informed design, and a planned, people-focussed approach to change.
A systematic approach
Starting with strategy
Great operating models translate strategy into action on the ground. Good organisational design makes collaboration impact easier and underwrites engagement and impact.
We take an ‘outside-in’ approach that considers your vision, mission and public value proposition as well as external and internal drivers and priorities.
Clarity on your unique mix of functions, services and end users makes for a design process that’s grounded in outcomes and users’ needs.
Perceptive engagement and great design
While priorities and our engagement methodology will vary depending on what challenges you’re facing, our work typically focusses on structure, governance, culture and leadership, people and capability, systems and processes, and partners and co-producers.
Everything required to translate a strategy into action, tailored to your unique authorising, strategic and operating environment.
A planned approach to change, from day one
Strong engagement along the way adds up to better design and change that sticks.
A planned, people-focussed approach to change provides your people with a common language for talking about change, and empowers leaders at all levels to bring about new ways of working.
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Informed, perceptive and practical support
Projects we’re called upon to deliver
Operating models
‘Light-touch’ diagnostic reviews
Operating model blueprints
Public value chain mapping
Multi-agency / system-level operating models
Comprehensive reviews and ‘future ready’ target-state operating model design
Change and implementation planning
Organisational design
Organisational structure reviews of roles, teams, branches, divisions, departments and agencies
Mapping accountabilities and responsibilities across roles, teams, functions and agencies
‘Human-centred’ organisational redesign
Design, implementation and refinement of machinery of government changes
Functional reviews and performance
Efficiency, effectiveness and capability reviews
Design and implementation support for new organisational functions (standing them up from scratch, or transitioning and embedding functions from other agencies)
Process redesign
User experience and customer journey mapping research
‘Current state’ process documentation and analysis
Efficiency reviews (e.g. targeting waste, double-handling, over-servicing or ineffective touch-points)
‘Target state’ process design
Workforce and organisational capability
General, technical/specialist and leadership capability frameworks
Capability assessment and capability gap analysis
Workforce analysis and workforce planning
Leadership
Psychometric profiling and team development (e.g. Team Management System profiling tools)
DiSC and TriMetrix HD profiling
Executive coaching
Some of our organisational design and performance projects
- Sustainable, future-ready operating models for new and fast-growing regulators
- Organisational development and operating model reviews for emergency services organisations
- Organisational design and operating model reviews for large not-for-profit community sector organisations
- Regional management arrangements for geographically-dispersed service delivery organisations
- Organisational design for public sector integrity bodies
- Reviews of functions and capabilities for member organisations and government departments
- Leadership capability frameworks for courts and tribunals
- Process reviews and redesigns for government departments and public agencies
- Supporting regional health services to merge their clinical and
corporate services
