Author: Nikki Cuffe

How adopting a service system lens can drive meaningful change

Applying a service system lens allows us to see the bigger picture, understand the complex interactions between different parts of the system and the perspectives of different players, and design and implement solutions that lead to positive and lasting change.

Two employees discuss organisation design & performance

Unleash your collaboration capital

“Collaboration Capital” is emotional currency used in business. It’s earned through values alignment and delivering on commitments, and depleted by culture clashes and dropping the ball.

Why We Go Beyond with B Corp

Each year as March (and B Corp month) ends, we reflect on what it means to be a registered B Corp. Of course, it means celebrating the success and commitment of businesses that believe there is more to success than profit alone. Balancing shareholder and stakeholder success is a goal worth celebrating but we have to be honest: it’s hard work.  As a registered B Corp (in the midst of the recertification process), we can tell you that the certification isn’t given lightly. The standards are high. Really high. And there aren’t any short cuts.  We are assessed across five