Applying a service system lens allows us to see the bigger picture, understand the complex interactions between different parts of the system and the perspectives of different players, and design and implement solutions that lead to positive and lasting change.

From our extensive experience in delivering all sorts of engagements, we’ve consistently observed that careful and considered preparation goes a long way to setting up a session for success. In this article, we share how we get aligned on the why, who, what, how, where and when of engagement sessions.

When I tell people that we’ve never mandated our team to return to the office, the follow up question is always the same: “So, does anyone actually come in?” The answer always surprises people and then they want to know what we did to get people back.

Amidst growing cost-of-living pressures, the number of GP clinics bulk billing standard non-concession adult consultations has decreased. In this article, we unpack some of the factors likely contributing to the decrease and explore some of the potential access implications. We hope this will spark curiosity and encourage a conversation about how to ensure that access to primary care remains affordable into the future for all Australians.

Public purpose organisations are constantly navigating complex challenges in their drive to maximise impact and achieve their mission. Regular reviews and updates of your capability framework are essential to ensure alignment with your evolving goals and the changing needs of your stakeholders. How do you know when it’s time to review your organisation’s capability framework?

“Collaboration Capital” is emotional currency used in business. It’s earned through values alignment and delivering on commitments, and depleted by culture clashes and dropping the ball.

Mandating that people are physically present doesn’t encourage collaboration, promote connection, or foster a positive culture. Start by asking why a mandate is necessary and target the real problem. Then you can build a culture that truly nurtures collaboration and connection, wherever your team is.

Exciting research into precision medicine promises great improvements in the lives and health of Australians, provided these scientific advancements can be successfully implemented into the health system. Read more to learn about precision medicine, the significant benefits to wellbeing it can unlock, and the difficult conversations we need to have while integrating it into our society.

Many people I know in the public purpose sphere are grappling with budget repair measures and their corresponding impact on operating budgets. There are opportunities to be grasped for those brave enough to use this challenge as a springboard for reimagining their organisational design.​

By embracing curiosity, we’ve gained insights from the voices of the Aboriginal and Torres Strait Islander communities themselves, deepened our understanding of the issues being addressed, and embraced a more comprehensive and nuanced view.