At Cube we offer services that support our clients to change organisations and service systems for the better – from improvement and enhancement, right through to transformation.
Transformations are inherently complex and unique. Often involving a completely new idea or approach, transformation is distinct from other processes in the way it fundamentally changes an entire organisation and system. For example, the National Disability Insurance Scheme (NDIS) transformed the disability service system and the organisations that operate within the system by introducing a fundamental shift in the way society supports people with disability.
Transformations often require additional capabilities and expertise in order to implement change at the scale and pace required. Cube’s transformation practice brings together our service expertise to support clients at all stages of their transformation journeys including: data and modelling; change management; project management; organisation design and performance; strategy; policy; program design and implementation; communication and engagement; and evaluation and review.
Our transformation service line includes two distinct but complementary offerings:
Organisational transformation
which is inward facing and focused on transformation within an organisation.Service system transformation
which is outward facing and focused on transforming how services are delivered to citizens and communities.Both of our transformation offerings are human-led. At Cube we’re not focused on technology-led transformations that involve expensive digital solutions. We partner with public value organisations to transform how they work and the service systems they deliver to be more innovative, accessible, responsive to community needs, and future-ready – with people at the centre.
Organisational Transformation
While no two transformations are the same, our team has a strong understanding of what is required to make transformations ‘stick’ and deliver tangible outcomes. This includes:
- Setting and upholding a clear and inspiring idea or vision that serves as a guiding beacon throughout the transformation.
- Aligning the transformation idea or vision with the values of staff and proactively engaging the workforce so that they see themselves as partners in the transformation journey.
- Considering the impact on the broader ecosystem and maintaining excellent communication and engagement approaches with stakeholders along the way.
- Adopting a planned but flexible approach that breaks down the transformation into manageable parts so that teams are clear on what they need to do, and how to do it.
- Establishing transformation offices to coordinate information flows and set up the internal structures that promote effective decision-making.
- Building the capabilities of teams to deliver the work, and adopting a transformation mindset.
- Managing the risk profile of the transformation, and working with leaders to tackle unexpected obstacles and challenges, with an unwavering focus on the ultimate destination.
Service system transformation
Service system transformations involve a fundamental change in the way government and its partners engage with and deliver services to communities. For example, a new idea that underpins a service system transformation might be that people with lived experience of a service system must become leaders and designers of the system, rather than just service users – completely changing the way that the service system is designed, delivered and governed.
Our expertise means we can support clients with the most complex service system transformations. This includes:
- Our deep understanding of the complex interplay between Commonwealth, state and territory, and local government funding, programs and roles and how systems interact on the ground in communities. We emphasise thinking that puts citizens and communities at the centre of service systems.
- Our knowhow in bringing communities and service providers to the table to be part of the conversation, thinking and decision-making, including elevating diverse voices. We recognise and respect the wisdom and knowledge of communities as integral partners and engage with them to understand the local context and how the service system can be designed to work in place.
- Our understanding that implementing transformational reforms and change is often the hardest part. We apply robust change management processes to help transformations ‘stick’.
- Our capabilities in data analytics and modelling. We collect and analyse data to deliver senior decision makers with real-time insights and evidence on implementation challenges and solutions.
- Our evaluation tools and approaches. We use these along the transformation journey to ensure fidelity of implementation on the ground, to the intent of the transformation, and understand the progress, outcomes and impacts of the changes.
- Our project management capability. We harness our skills to develop a clear roadmap that everyone can follow with robust project and risk management throughout.
- Our expertise in sectors where service system transformations are in progress, including justice and community safety; human services and disability; health and ageing; education and learning; and industry, place and economy.
Some of our recent transformation and implementation projects
- Working with government, academic and service delivery organisations to implement the recommendations of the Royal Commission into Victoria’s Mental Health System, including through new ways of collaborating that centre people with lived experience in the design and delivery of translational research and mental health service delivery.
- Supporting the Victorian Government to implement the NDIS, including working alongside the Department of Human Services to map out the strategy for implementing the Scheme through to establishing a work program and running a dedicated Project Management Office to support delivery of the transformation.
- Working with the Victorian Curriculum and Assessment Authority to transform the way that the Victorian Certificate of Education and Victorian Certificate of Applied Learning were delivered for students across Victoria during the COVID pandemic.
